Introduction

The COMPANY created this website with the sole purpose of serving its customers. Our website is simple and user-friendly, and has been designed to meet the specific needs of each user. In our effort to provide you with the best service, you will need to provide us with specific information regarding the processing of your order, which is kept by us.

This Privacy Statement and the attached terms and conditions of use of this website describe the method of data collection by the website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

Linking to other companies’ websites

The website may contain links to the websites of other companies. We are not responsible for the data protection measures of external websites that you may access through these links. Please inform yourself regarding the data protection of these external websites.

The COMPANY, in compliance with the current legislative framework, has taken all the necessary actions, implementing the appropriate technical and organizational measures for the legal maintenance, processing and secure storage of the personal data file, committing to ensuring and to protect in every way the processing of your personal data from loss or leakage, alteration, transmission or any other unlawful processing thereof.

Generally

The information voluntarily provided by users of the website is used by us so that its users can have direct and meaningful communication with the online store, be provided with answers to specific questions they ask, and finally be served. and to fulfill their orders. The information that our company collects through the website is intended to measure the number of visitors to the website, determine customer requirements for more products and facilitate transactions with the company. Our business does not distribute email addresses, or any other information concerning its users and customers, to any other organization or partner not affiliated with it.

Collection of information

We designed our website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with personal data only if they want to order product(s), register on our website and/or send us an e-mail.

The website collects four types of information about users:

  • (1) information that the user provides us when registering as a customer,
  • (2) information that the user provides us in order to execute their order,
  • (3)information that the user provides us when registering for our online store newsletter,
  • (4) information that the user provides us when connecting via another electronic platform (Facebook, Instagram, Pinterest). This information may include:

– Personal data such as name, address, email address, telephone number and other contact details.

– Account information, such as username and other identifiers or credentials used to access our online services.

– Device information

– IP address and Cookie data

Processing information

a. Basic processing

The user/customer has the option to choose 2 ways to complete an online order and provide their personal data:

1. As a visitor: In this case, the visitor/customer’s personal data will be retained in the COMPANY’s files until completion and the delivery of his specific order, with the exception only of transaction data for tax reasons, the processing of which will concern exclusively the execution of the sales contract.

2. As a registered user of the online store: In this case, the customer/user has created a user account in our online store and his personal data will be retained in the company’s files until he requests their deletion. The user/customer may at any time change or correct their data by logging into their account on the website (with their username and password).

The use of a credit card, for which charging requires supporting documents identifying the legal owner, is ensured in every case.

The purpose of the basic data processing is the execution of the contract and the completion of the specific order, communication with the user/customer and sending information messages regarding the stages of order processing, providing clarifications regarding the order and delivering the order to the location of the user/customer’s choice. The visitor/registered user is informed that the provision of the above mandatory personal data as well as the details of his transactions is necessary and are a prerequisite for the proper execution of the order and delivery contract for products and services. For this reason, the consent of the user-client is not required for this specific processing.

Each user-client who uses the website is informed that their personal data regarding the download, execution and delivery of an order will be processed for the purpose of serving users/customers by both our competent employees and by third party recipients and/or processors on its behalf in the context of the execution of an order. These third party recipients are transport companies and internet service providers with whom the COMPANY collaborates.

No other processing or transmission of user/customer data will be carried out by the COMPANY and its online store except for the processing under item b. below for which the COMPANY has received the prior consent of the user-customers or if required by Law or a competent supervisory or judicial authority.

b. Processing requiring consent

For the sending of commercial information and promotional messages to the registered user/customer, the registered user/customer must have previously given his/her explicit consent. The purpose of this processing of the registered user/customer’s data is to send the website’s commercial promotional messages to the registered user/customer, to provide special offers and discounts from the online store, and to make new or alternative products available. You have the option to withdraw this consent at any time and not receive such communications.

Any supporting document and document certifying and declaring the customer’s identity remains strictly confidential and is checked only by the company’s data processing officer. Your provision of your personal data means that you consent to this data being used by the company’s employees for the reasons mentioned above. The company requires its employees and website maintainers to provide its users/customers with the level of security referred to in this Privacy Statement. Under no other circumstances can the company share your personal information with others without your prior consent, unless required by law (such as in the event of a court order).

Cookies

This website uses cookies to collect information. Cookies are small data files that are placed on the user’s/customer’s computer or other devices (smartphones, tablets) while browsing the website, allowing the website to function smoothly and without technical glitches, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. They are also used to customize the products and services offered and advertised to the user, both on the website and on social media. The user’s consent is required to activate cookies.

Data subject rights

Each registered user/customer, as a data subject, may exercise his/her rights at any time, as provided for in the General Data Protection Regulation 679/2016 EU and in particular articles 12 to 23 thereof and national legislation, and in particular:

• Right of access:

Έχετε δικαίωμα να έχετε επίγνωση και να επαληθεύσετε την νομιμότητα της επεξεργασίας. Δικαιούστε να έχετε πρόσβαση στα δεδομένα και να λάβετε συμπληρωματικές πληροφορίες σχετικά με την επεξεργασία τους.

• Right to rectification:

You have the right to correct, update or modify your personal data.

• Right to erasure:

You have the right to request the erasure of your personal data when it is processed based on your consent or in order to protect your legitimate interests. In all other cases (obligation to process personal data imposed by law), this right is subject to specific limitations or does not exist depending on the case.

• Right to restriction of processing:

You have the right to request restriction of the processing of your personal data in the following cases: (a) when you dispute the accuracy of your personal data and until verification is carried out, (b) when you oppose the deletion of personal data and request the restriction of their use instead of deletion, (c) when the personal data are not needed for the purposes of processing, but are nevertheless necessary for you to establish, exercise or support legal claims.

• Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, this is necessary for purposes of legitimate interests.

• Right to portability:

You have the right to receive your personal data free of charge in a format that allows you to access, use and process them using commonly used processing methods. You also have the right to request, where technically feasible, that your data be transmitted directly to another controller. This right applies to data that you have provided and that is processed by automated means based on your consent or in performance of a contract.

In the event of the exercise of one of the above-mentioned rights by the registered user/customer, the COMPANY will take every possible measure to satisfy the request within (1) one month from its submission. In this case, the registered user/customer is informed that the minimum necessary of his/her personal data will be retained, to safeguard the legitimate interests of the company.

In any case, each user/customer has the right to contact the competent Authority for the Protection of Personal Data (APDPH, www.dpa.gr) and/or to file a legal appeal.

DATA STORAGE TIME

The user/customer’s data will be retained and processed by the COMPANY until the completion of his specific order.

The registered user/customer’s data will be retained and processed until the user/customer requests the deletion of his/her account or, for any processing of his/her data based on his/her consent, until he/she declares the withdrawal of his/her consent for the purposes of providing the COMPANY’s services. However, some necessary personal data concerning his transactional relations with the COMPANY as well as information, The member’s consent and withdrawal of consent for the processing of his/her data will remain as information for the user/customer to ensure proof of the legality of the processing of his/her data by the COMPANY and to safeguard the legal claims of the parties.

Personal data is also retained for as long as tax legislation requires.