Introduction

Our online store allows you, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it offers from your computer screen quickly and easily. Wanting to highlight the benefits of using the internet in our daily purchases, we list below the terms and conditions for returning defective or non-defective products.

Returns of defective products

EYZHN by Elen products are manufactured, stored and maintained in accordance with all appropriate rules, utilizing our long-standing experience in this field. Furthermore, we make every effort to ensure that each item is delivered to the customer in perfect condition. In the event of any defect in the product or its packaging, the customer is requested to contact us within fourteen (14) working days, in order to arrange either a replacement of the product or a refund.

– The return of the product for replacement must be made together with all the documents that accompanied the product (e.g. DAT, Retail Invoice, etc.) and its complete packaging.

– After the products are returned, the defect reported by the customer is checked and then the customer is contacted to inform him of the results of the check.

– Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of corresponding quality and price, otherwise in case the customer does not wish a replacement, The customer will be refunded the original purchase amount. The refund will be made in the same manner in which the customer’s original payment to the COMPANY was made.

– In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction so that the bank can then proceed with any action provided for based on the contract it has drawn up with the customer without the COMPANY’s further liability. The COMPANY, after this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract. In the case of payment by cash on delivery of the product, then the refund can be made at the company’s headquarters after prior arrangement, or by transfer to a bank account indicated by the customer. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.

– In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other recourse to a total or partial offset of this claim against the customer.

• Shipping costs for both the return of the products to the COMPANY and for the re-forwarding of the replaced product to the CUSTOMER are borne by the COMPANY.

Return of non-defective products – Right of withdrawal without justification by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the receipt of the product and especially when there are several products in the same order from the delivery of the last one. The withdrawal is made under the following conditions:

• This withdrawal is unwarranted and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, and with its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged to the company for sending the item to him and the shipping costs for returning the item.

• The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received. You have the option of using the model withdrawal form posted on the website.

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• Following the declaration of withdrawal, the COMPANY is obliged to refund the price received within 14 days of receipt of the products.

• Delivery shipping costs are not refundable.

• The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of a charge via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank prior to the withdrawal and return of the item, The COMPANY will be obliged to inform the Bank of the cancellation of the transaction so that the bank can proceed with any action provided for in the contract it has drawn up with the customer. The company, after this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract between the Bank and the customer. In the case of payment by cash on delivery of the product, then the refund can be made at the company’s headquarters by prior arrangement, or by transfer to a bank account indicated by the customer. In case of payment by bank transfer, the refund will also be made by bank transfer to the customer’s same account.

• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other recourse to a total or partial offset of this claim against the customer.

There is no right of withdrawal in the case of the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery;