Introduction

We welcome you to our website. The website www.eyzhnelen.gr is an electronic store selling products and services via the Internet (hereinafter referred to as the electronic store or website) created and operated by the sole proprietorship under the name E.NTASIOTI O.E. and distinctive title EYZHN by Elen based in Athens, Attica, at 16 Korinthou Street, Kamatero with Tax Identification Number 802850194 Tax Office of the 1st District of Athens, electronic contact address: info@eyzhnelen.gr, and telephone service line of the online store: 6955188800, (hereinafter referred to as the COMPANY for brevity). On our website you will find products for face and body care, as well as products that, through aromatherapy, help to deal with stress and support libido and which are applied topically. All products are made by us with natural raw materials. All relevant certifications are available on the website. The following terms and conditions, which are considered and are all essential, and are in accordance with applicable law, will apply to the use of the online store. Each user who enters and transacts or makes use of the services of the online store (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he is limited to visiting the store only or also places an order to purchase products and services) is deemed to consent to and unconditionally accept all of the following terms as set forth herein. If a user does not agree with these terms, then he must, at his own risk, refrain from visiting and using the website, as well as from any transaction or use of the online store’s services.

1. General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, undertakes the obligation to inform consumers of any changes, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information & Products Provided

The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided in the online store, with regard to the identity of the COMPANY and the transactions provided through the online store. The company, in good faith, is not responsible and is not bound by entries of electronic data made by mistake/accident according to common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of liability

The COMPANY, within the context of its transactions from the online store, is not responsible and is not liable for any damage or loss resulting from the cancellation of orders, from the non-execution or from the delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer about the availability or not based on the data held and undertakes to promptly inform customers about the unavailability in the event of a change in these data so in this case it bears no further responsibility. The online store provides the content (e.g. information, names, photos, illustrations), the products and services available through the website “exactly as they are”. Under no circumstances is the COMPANY liable, civilly or criminally, for any damage (positive, special or consequential, which, by way of example and not limitation, alternatively and/or cumulatively consists of loss of profits, data, lost profits, financial compensation, etc.) that a visitor to the online store or a third party may suffer due to a reason related to the operation or non-operation and/or use of the website and/or the inability to provide services and/or products and/or information available through it and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it.

Intellectual property rights

All content of the online store, including distinctive titles, trademarks, images, graphics, photographs, drawings, texts, etc., constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, transfer or creation of derivative works based on this content or misleading the public regarding the actual provider of the online store is prohibited.

User Responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics.

Limited license

The company, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content. This license does not transfer title to the website and its materials and is subject to the following restrictions: (1) you must retain on all copies of the website and its materials all copyright and other proprietary notices and (2) you may not modify the website and its materials in any way or reproduce or publicly display, or distribute or otherwise use the website and its materials for any public or commercial purpose, except as otherwise permitted herein.

Generally

The information voluntarily provided by users of the aforementioned website is used by our business in order for website users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask, and finally to have their orders served and executed. The information that our business collects through the website is intended to measure its traffic, determine customer requirements for more products and facilitate transactions with the business. Our business does not distribute email addresses, or any other information concerning its users and customers, to any other organization or partner not affiliated with it.

Gathering information

The www.eyzhnelen.gr designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send us an e-mail.

Use of Information. www. eyzhnelen.gr collects four types of information about users: (1) information that the user provides us when registering as a customer, (2) information that the user provides us in order to fulfill their order, (3) information that the user gives us when participating in competitions that take place from time to time, (4) information that the user gives us when connecting via another platform (ios, android, Facebook, Google applications). When completing any order form on our website, you will be asked for your name, address, zip code, email address, phone number, credit card information, and payment method for the order. Additionally, you may be asked for more specific information, such as shipping and delivery details of an order, pricing information or details regarding a quote you have requested. The website uses the information you provide to us during the electronic submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by our online store, (iv) special offers of the online store (v) receipt of gifts after a competition draw. You have the option to choose whether or not you wish to receive such communications from the website by sending your request via e-mail to our e-mail address.

Access to Information. Each order processing requires the collection of personal information, for delivery or reservation of an order. Also, the use of a credit card, for the charging of which supporting documents of identification of the legal owner are required the first and only time, is ensured in every case. Any supporting document and document certifying and declaring the customer’s identity remains strictly confidential and is checked only by the company’s data processing officer. Your provision of your personal data means that you consent to this data being used by the company’s employees for the reasons mentioned above. The company requires its employees and website maintainers to provide its users-customers with the level of security referred to in this Privacy Statement. Under no other circumstances can the company share your personal information with others without your prior consent, unless required by law (such as in the event of a court order).

Cookies

The website may use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as www.eyzhnelen.gr to operate smoothly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause any damage to users’ computers or the files stored on them. We use cookies to provide you with information and to process your orders, while they are automatically deleted each time you leave the website. You should keep in mind that cookies are absolutely necessary for the website www.eyzhnelen.gr to function properly and smoothly.

Right to information, objection to the processing of personal data, correction, modification or deletion of Information

Users of our website have the right to declare that they object to the processing of their personal data, to be informed, correct, change, supplement or delete data and information that has been provided. If you choose to delete information, the website will act to delete that information from its records immediately. For the protection and security of the user, the website will try to ensure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question, please contact us. Objection to the processing of your data, change or correction of your personal data can also be made through the registration page of ΕΥΖΗΝ by Elen. Please note that we will do everything possible to protect your personal data, but protecting your password on our website is also up to you.

Transaction security

The website is committed to ensuring the security and integrity of the data it collects about its website users. We have adopted procedures that protect the personal data that users submit to our website or provide to us by any other means (e.g. by telephone). These procedures protect user data from unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used properly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and their use is recommended for connecting to our website.

All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL).

Periodic Changes

As our online store continually expands, updates and improves its website, and the related products and services, it will also update this policy. We recommend that you read this process at regular intervals, in order to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures implemented by EYZHN by Elen

If you use this website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.

ORDERING METHOD – PAYMENT METHODS – DELIVERY

EYZHN by Elen provides a series of services for the acquisition of its products available through the online store.

Order

The amounts listed on the website for each product include VAT at 24%. Shipping costs are not included. The prices are listed on the corresponding page of the online store, where the user selects the method by which he wishes to make the shipment/payment. The www.eyzhnelen.gr bears no responsibility for anything that happens beyond what can be controlled, i.e. it is not responsible for loss, late orders or interruption of telephone, electrical network, software program or other systems. However, in the context of good faith, it remains at the disposal of its users-customers to resolve any problems.

Order Confirmation

From www. eyzhnelen.gr you will receive an update confirming your order, within 24 hours of its electronic registration and only then, the order becomes binding. We urge you to print this page and keep it as a receipt, until you receive the legal receipt of the product. Your order will be confirmed by e-mail, fax and/or sms. On the receipt that will accompany your product upon receipt, you will find the full purchase amount, including all fees and taxes that may be required. If you wish, you can issue an invoice instead of a simple receipt, but you must have been informed in advance.

Packing

www.eyzhnelen.gr is responsible for the proper packaging of your products, depending on the specifics of each one. The packaging includes safety packaging, both internally and externally, for their best protection.

DELIVER

The delivery of the products takes place, except in cases of cash on delivery, after we receive the full amount of the order. The delivery takes place immediately from the date of order confirmation. The delivery period does not include delays due to force majeure, such as strikes or other unforeseen situations, such as extreme weather conditions, etc.

Transportation Cost

The final shipping cost depends on the destination (hard-to-reach locations, remote islands, places outside Greece), the volume and weight of the order. In any case, the customer is informed of the total charge before completing their order.

Payment methods

EYZHN by Elen customers can choose to pay for their order in one of the following ways:

A. Payment via Credit or Debit or Prepaid Card:

Our online store accepts the following credit cards:

  • Visa
  • Mastercard
  • Visa Electron
  • Maestro

Your transactions in our online store are protected by the highest online security systems SSL which guarantee a secure transaction environment as applied internationally.

For purchases with your credit card, follow the instructions in our online store.

You will be asked to fill out the order form, number, expiration date as well as the 3-digit number (CVV) written on the back of your credit card.

B. Payment upon receipt of the order at your location (cash on delivery):

Pay our company’s partner upon delivery of your order to your location in cash. The receipt of receipt from the Courier Company constitutes Proof of Payment for the Customer.

C. Payment by deposit into a Bank Account:

Prepay your order by depositing into one of the following Bank Accounts:

• Piraeus Bank with IBAN: GR1801721250005125115511641 Beneficiary: E.NTASIOTI O.E.

Each order is processed once payment has been made for both the specific item and the shipping costs.

C. Payment by deposit into a Bank Account:

Prepay your order by depositing into one of the following Bank Accounts:

• Piraeus Bank with IBAN: GR1801721250005125115511641 Beneficiary: E.NTASIOTI O.E.

Each order is processed once payment has been made for both the specific item and the shipping costs.

Shipping/delivery methods

Depending on the recipient’s address, orders are delivered either by a company employee using the company’s own means, or by a cooperating courier service, or through an agency/post office, in special cases. In addition, the customer has the option to pick up their order from the company’s physical store, upon prior arrangement, free of charge.

Issuance of receipt/invoice

The COMPANY is obliged to issue a retail sales receipt (or invoice based on information provided by the customer) for each purchase.

RETURN POLICY

Our online store allows you, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it offers from your computer screen quickly and easily. Wanting to highlight the benefits of using the internet in our daily purchases, we list below the terms and conditions for returning defective or non-defective products.

Returns of defective products

EYZHN by Elen products are manufactured, stored and maintained in accordance with all appropriate rules, leveraging our long-standing experience in this field. Furthermore, we make every effort to ensure that each item is delivered to the customer in perfect condition. In the event of any defect in the product or its packaging, the customer is requested to contact us within five (5) business days, in order to arrange either a replacement of the product or a refund.

– The return of the product for replacement must be made together with all the documents that accompanied the product (e.g. DAT, Retail Invoice, etc.) and its complete packaging.

– After the products are returned, the defect reported by the customer is checked and then the customer is contacted to inform him of the results of the check.

– Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of corresponding quality and price, otherwise in case the customer does not wish a replacement, The customer will be refunded the original purchase amount. The refund will be made in the same manner in which the customer’s original payment to the COMPANY was made.

– In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction so that the bank can then proceed with any action provided for based on the contract it has drawn up with the customer without the COMPANY’s further liability. The COMPANY, after this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract. In the case of payment by cash on delivery of the product, then the refund can be made at the company’s headquarters after prior arrangement, or by transfer to a bank account indicated by the customer. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.

– In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other recourse to a total or partial offset of this claim against the customer.

• Shipping costs for both the return of the products to the COMPANY and for the re-forwarding of the replaced product to the CUSTOMER are borne by the COMPANY.

Return of non-defective products – Right of withdrawal without justification by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the receipt of the product and especially when there are several products in the same order from the delivery of the last one. The withdrawal is made under the following conditions:

• This withdrawal is unwarranted and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, and with its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged to the company for sending the item to him and the shipping costs for returning the item.

• The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received. You have the option of using the model withdrawal form posted on the website.

DOWNLOAD IT HERE

• Following the declaration of withdrawal, the COMPANY is obliged to refund the price received within 14 days of receipt of the products.

• Delivery shipping costs are not refundable.

• The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of a charge via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank prior to the withdrawal and return of the item, The COMPANY will be obliged to inform the Bank of the cancellation of the transaction so that the bank can proceed with any action provided for in the contract it has drawn up with the customer. The company, after this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the aforementioned contract between the Bank and the customer. In the case of payment by cash on delivery of the product, then the refund can be made at the company’s headquarters by prior arrangement, or by transfer to a bank account indicated by the customer. In case of payment by bank transfer, the refund will also be made by bank transfer to the customer’s same account.

• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other recourse to a total or partial offset of this claim against the customer.

There is no right of withdrawal in the case of the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery;